Inner Finn Terms of service.

TERMS AND CONDITIONS

By placing and order via this website you will be deemed to have read, understood and agreed to these terms and conditions.


PRODUCTS

Please remembers every piece is carefully handmade. As with all handmade items there may be slight variations in size, finish and colour (which can vary on different computer screens) from the images and descriptions on the website. 

Washing by hand is recommended for functional ware as regular dishwasher use may shorten their lifespan.

If you would like more detailed images of any pieces, or would like to choose a specific pattern, then please email me using the contact form and I will send you photographs of what I have available before payment. If you are considering buying sculptural work and would like to see it in more detail I can offer a Zoom call with you. Please make this clear in the contact form message. 


STOCK AVAILABILITY

Whilst every effort is made to ensure that stock levels are kept up to date, it is possible for an item ordered to become out of stock before I accept the order. In this circumstance, I will notify you as soon as possible, as new stock may take up to 30 days to make, a refund will be issued if preferred.

PAYMENT
All payments are made through PayPal or Stripe and can be made using all major debit and credit cards. Once your order is completed you should receive confirmation by email. You should also receive confirmation once your purchase has been despatched.


PACKAGING
All my packaging is as environmentally friendly where possible. I am still using some bubble wrap that I had in stock, or have recycled. I avoid the use of tape so that bubble wrap can be used again. I use100% bio-degradable packing peanuts, or recycled peanuts from other packages. The cardboard is recyclable and I use paper tape where possible.


SHIPPING
Please note: Owing to the current situation delivery times cannot be guaranteed. 

I am currently shipping within the UK only whilst issues around changes due to the UK leaving the European Union become more transparent. If you are outside the UK and would like to buy from me please use the contact form to tell me what you would like to buy and where you live and I will investigate options for you.

I aim to dispatch orders placed before 12 noon Monday-Friday within 2-3 working days of receiving the order, subject to stock availability and credit clearance. All products are made by hand, so if out of stock it may take up to 30 days to make your order. You will be informed if your order is out of stock and a refund will be issued if preferred.  All UK orders are sent out Royal Mail first class post as standard, and postage is free within the UK for orders above £50 (before postage), by using the code OVERFIFTY at the checkout. There is also an option for orders to be sent by Royal Mail Tracked 48 at an additional cost on orders below £50. I cannot be held responsible for unforeseen delays due to Covid-19, or by the Royal Mail service.

Please note: All contact and delivery information must be submitted accurately and in full to guarantee that your order is despatched to the correct address. 


DUTIES & TAXES

Prices are in UK sterling and do not include relevant overseas duties and other custom charges.

Any duties and taxes charged at customs when sending overseas, are the buyers responsibility to pay.


RETURNS

If you are not happy with your purchase please let us know within 7 days.  

  • refunds will be made by the same method used to make your purchase

  • sale items, samples and slight seconds cannot be refunded or exchanged

  • shipping charges cannot be refunded unless the product is faulty.


Please note that the parcel is your responsibility until it reaches us so please package goods as safely as possible and ask for proof of postage from your post office.


PRIVACY

We value your privacy as much as we value our own, any personal information that we receive is wholly confidential and will not be shared with any other parties.